Merseyside Police Service is one of the largest in the country, employing over 7,000 police officers and police staff. They approached Real World Group when they were planning an initiative to increase a culture of diversity and inclusion across the force, recognising that policies and procedures are not enough – leadership and culture are what truly drives a diverse and inclusive workforce.
Merseyside Police Service had had some negative publicity in the weeks and months leading up to the launch of the initiative, and wanted to truly understand how their people felt about working within the service. They particularly wanted to find out how their employees experienced leadership – what behaviours were felt to be reinforced, what was ignored (either positive or negative behaviour) and what were their employees’ levels of positive attitudes to work and wellbeing at work as a result of the leadership culture.
Specifically, they commissioned Real World Group to assist them as a result of our proven expertise in not only understanding barriers and enablers to a diverse and inclusive culture, but also how leadership contributes, and how greater engagement can be achieved overall through this process.
Merseyside Police Service had already decided that they wanted to run a survey, and so Real World Group expert psychologists designed a series of questions that would enquire about leadership culture, diversity and inclusion driven by the leadership culture, and levels of engagement.
The survey was sent out and analysed at two time points:
Several very positive findings emerged from the comparison of the data from the first to the second iteration of the survey. Particularly of note are that: